Returns, complaints

Ladies and Gentlemen,

If the Product purchased in the Nasza Tłocznia Online Store does not meet your expectations or there are grounds for complaint, it is possible to return or complain about the Product within a specified period. The rules for making returns, which are also a withdrawal from the concluded Agreement and complaints, are regulated and specified by the Regulations of the Online Store - paragraphs 10 and 11.

§10 Right to withdraw from the Agreement

1. The Customer (Consumer and Entrepreneur with Consumer Rights) may withdraw from the Agreement within 14 days without giving any reason.
2. The period specified in point 1 starts from the date of delivery of the Product to the Customer.
3. In the case of a Contract covering multiple Products that are delivered separately, in batches or in parts, the period indicated in point 1 shall run from the delivery of the last item, batch or part.
4. The Customer may withdraw from the Agreement by submitting to the Seller a completed and signed declaration of withdrawal from the Agreement (Return of Goods Form available for download below). To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the declaration before the deadline expires.
5. The declaration may be sent by traditional mail or electronically. It should include the Customer's data, order number, sales document number, indication of the returned Product and optionally the reason for the return.
6. The returned product must reach the Seller in pristine condition, showing no signs of use along with the purchase confirmation – a receipt or VAT invoice, completed and signed return form. Returns without a sales document or returns form will not be processed.
7. The costs of delivering the returned Product to the Seller are borne by the Customer.
8. Cash on delivery parcels will not be accepted.
9. The Seller will refund the payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to another solution that will not involve any costs for him.
10. The Seller will refund the payment within 14 days from the moment the return is confirmed, i.e. the product does not bear any traces of use and the return contains all the required documents specified in point 6 of this paragraph.

§11 Complaint

1. The Seller is responsible for the proper quality of the Products sold.
2. Any complaints may be submitted within a maximum of 14 days from the moment the Customer notices any irregularities related to the Order or Product.
3. The Customer (Consumer and Entrepreneur with Consumer Rights) may file a complaint by submitting a complaint statement (Product Complaint Form available for download below).
4. The complaint statement may be submitted via traditional mail or electronically.
5. The product subject to complaint should be delivered together with confirmation of purchase and a completed and signed complaint form.
6. The costs of returning the complained Product are borne by the Seller by sending a shipping label to the Customer.
7. Cash on delivery parcels will not be accepted.
8. Complaints will be considered by the Seller within 14 days of receipt of the product.